Assessor Resource
SIRRPOS001A
Process postal outlet transactions
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to frontline service personnel. It requires the team member to consistently apply postal outlet policy and procedures, identifying and clarifying customer requirements, then processing and finalising transactions to meet customer postal needs.
This unit describes the performance outcomes, skills and knowledge required to process business transactions specific to a postal outlet.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)